Privacy Policy

1. Introduction

Peslac AI ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our document processing and data extraction services. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Documents and data you submit for processing
• Account information (e.g., name, email address, company name)
• Usage data (e.g., features used, processing volume, interaction with our services)
• Technical data (e.g., IP address, browser type and version, device information)
• Communication data (e.g., emails, chat logs, support tickets)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our document processing and data extraction services
• Customize and optimize our services for your specific needs
• Communicate with you about our services, updates, and promotional offers
• Analyze usage patterns to enhance user experience and service performance
• Detect, prevent, and address technical issues or fraudulent activities
• Comply with legal obligations and enforce our terms of service

4. Data Security

We implement robust, industry-standard security measures to protect your data, including:

• End-to-end encryption for data in transit and at rest
• Strict access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy best practices
• Physical security measures at our data centers

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention and Deletion

We have implemented the following data retention and deletion policies:

• All documents uploaded to our platform are automatically destroyed after 48 hours unless otherwise specified.
• Users have the option to delete their documents at any time before the 48-hour period expires.
• We only store data upon explicit request by the customer.
• For enterprise clients, even when data is stored, they retain the ability to delete it from their end at any time.
• Upon termination of your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory compliance.

6. Third-Party Services

We may use third-party services to support our operations and improve our services. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We carefully select and regularly review these service providers to ensure they maintain high standards of data protection.

7. Your Rights

As a user of our services, you have the following rights:

• Right to access: You can request copies of your personal information.
• Right to rectification: You can request that we correct any information you believe is inaccurate or complete any information you believe is incomplete.
• Right to erasure: You can request that we erase your personal information under certain conditions.
• Right to restrict processing: You can request that we restrict the processing of your personal information under certain conditions.
• Right to object to processing: You can object to our processing of your personal information under certain conditions.
• Right to data portability: You can request that we transfer the data we have collected to another organization or directly to you under certain conditions.

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States and the State of California, without regard to its conflict of law provisions. Our failure to enforce any right or provision of this Privacy Policy will not be considered a waiver of those rights.